International orders are being shipped, but please allow approximately 3 weeks for delivery. Most countries are experiencing customs delays due to Covid-19.
Information on returns and exchanges can be found HERE
At JJ Hat Center, we are happy to offer all of our customers free UPS Ground shipping within the continental United States on orders over $100. Orders for in-stock merchandise are processed and shipped within 3-5 business days. Delays / cancellations may occur if an item is not in stock, and if that is the case, you will be contacted by customer service. Please allow extra time for orders placed on weekends / public holidays.
Our international flat rate is $50 per hat box with USPS standard shipping. If selecting UPS for international shipping, the rate will be calculated by weight. Please allow time for customs clearance, and please keep in mind that the total cost of your order does not include the additional customs fees associated with all international orders. These fees vary depending on the country, and we cannot estimate the amount.
Shipping to Italy: Due to Italian shipping restrictions, we are unable to ship hats to any address in Italy. We apologize for any inconvenience caused.
Using a tape measure, measure the widest part of your head (just above the ears and eyebrows) to the nearest 1/8th of an inch.
If you have not purchased a new hat recently, please remeasure your head, as sizes may change depending on hair style, weight loss/gain, and age.
Please also keep in mind that hat sizes vary depending on the manufacturer, so if you are unsure of which size to order, please contact us on firstname.lastname@example.org and we’ll be happy to advise.
If you are in between hat sizes, try this cotton sizing to make adjustments at home.
For more information on stretching a hat, click here