Frequently Asked Questions


Outside of a few rain hats most hats are water repellent NOT waterproof. A light rain shower, drizzle, even a little snow will not destroy most felt hats. Heavy rain and thunderstorms are not good for felt hats. Straw hats (made of natural fibers) should NEVER be worn in the rain. A straw hat will not maintain it's shape in wet weather. If you do get caught without an umbrella, once you get indoors always snap your brim up. Next, try to find somewhere to hang your hat so that the sides of the brim are not touching anything. Hat/coat racks always work, even the backs of chairs. Let all hats and caps dry naturally away from heat. If a hat should fall victim to mother nature don't throw it away. You can always bring it to us and we'll see if we can fix it.


We find the best way to store a hat is in a hat box away from any heat source. You can line the bottom of the box with odorless cedar chips to prevent moth holes in felt hats. Try not to grab your hat at the pinches, instead put your hat on and take it off by grabbing both sides of the brim. 


You can find out your hat size by taking a cloth tape measure and wrapping around your head right above your eyebrows and right above the tops of your ears. For with sizing and conversions please see our Size Chart.

It is also important to take into consideration a hat's tendency to shrink back to its original blocked shape, overtime. Perspiration, temperature fluctuation from improper storing, and exposure to sunlight or rainwater can have troublesome effects on fit. So, store your hat in a cooler place (not too cold), away from humidity and sunlight, and try to be conscious of how much you're sweating when wearing it.

If continual shrinking is a problem, that can be normal. Or, next time around, get something the next size up and include with it a strip or two of the Cotton Sizing! Always better to go the next size up and "size it in," than try to get something smaller to fit.


Shipments are usually made via United Parcel Service. If for any reason we are unable to ship immediately, we will notify you. Items ordered together are not necessarily shipped together. Standard delivery time is 5-8 business days. Orders are usually processed within 48 hours.
All orders shipped to Alaska, Hawaii or Puerto Rico will be shipped via UPS and you will be appropriately charged. Customers with orders shipping internationally are responsible for all duties and taxes.

Hat Size Guide
Using a tape measure, measure the widest part of your head (just above the ears and eyebrows) to the nearest 1/8th of an inch.
If you have not purchased a new hat recently, please remeasure your head, as sizes may change depending on hair style, weight loss/gain, and age.
Please also keep in mind that hat sizes vary depending on the manufacturer.

If you are in between hat sizes, try our cork sizing to make adjustments.


size guide


How do I measure my glove size?

Your glove size is measured with a flexible measuring tape. Measure around your dominant hand at the broadest point, excluding the thumb. Below you find an overview of the different sizes for women and men.


Circumference in cm 15 15,5 16 16,5 17 18 19 20,5 22 23 24 26 27
Size 4 4,5 5 5,5 6 6,5 7 7,5 8 8,5 9 9,5 10
Children S M M L L XL XL - - - - - -
Women - XS XS S S M M L L XL XL - -
Men - - - - - - S S M M L L XL
If you have a question, please email us