Frequently Asked Questions


Outside of a few rain hats most hats are water repellent NOT waterproof. A light rain shower, drizzle, even a little snow will not destroy most felt hats. Heavy rain and thunderstorms are not good for felt hats. Straw hats (made of natural fibers) should NEVER be worn in the rain. A straw hat will not maintain it's shape in wet weather. If you do get caught without an umbrella, once you get indoors always snap your brim up. Next, try to find somewhere to hang your hat so that the sides of the brim are not touching anything. Hat/coat racks always work, even the backs of chairs. Let all hats and caps dry naturally away from heat. If a hat should fall victim to mother nature don't throw it away. You can always bring it to us and we'll see if we can fix it.


We find the best way to store a hat is in a hat box away from any heat source. You can line the bottom of the box with odorless cedar chips to prevent moth holes in felt hats. Try not to grab your hat at the pinches, instead put your hat on and take it off by grabbing both sides of the brim. We sell hat brushes that you can use to occasionally clean your felt hats. In most cases we can refurbish your hats (i.e., steaming, shaping, band changes, etc.) at our store.


You can find out your hat size by taking a cloth tape measure and wrapping around your head right above your eyebrows and right above the tops of your ears. For with sizing and conversions please see our Size Chart. Please call us with any further questions you might have.


If you have a hat just a bit small and an exchange isn't a possibility, there are a couple of things you can do. For hats just a bit tight, investing in a Hat Jack might not be a bad idea - especially if you're a hat collector or intend building your collection. Just a bit of a crank on one of these and some time can expand most any hats to accommodate up to 3/4 a size larger (~7mm).

If your hat needs more of a stretch than a Hat Jack can safely provide, please feel free to shoot us an email with any pictures and dimensions for a closer inspection.
For hats needing more than 3/4 size (7mm+) of a stretch, depends on the inner structure (sweatband) and material (rigidity and age) of the hat. It is not advised to stretch straw hats more 7mm. Attempting to stretch anything past safety limitations can risk damaging the sweatband, warp the overall integrity of the brim, and put indentations in the crown. The older the hat is can also limit the extent to which we can safely stretch.

It is also important to take into consideration a hat's tendency to shrink back to its original blocked shape, overtime. Perspiration, temperature fluctuation from improper storing, and exposure to sunlight or rainwater can have troublesome effects on fit. So, store your hat in a cooler place (not too cold), away from humidity and sunlight, and try to be conscious of how much you're sweating when wearing it.

If continual shrinking is a problem, that can be normal. Additional attention to the Hat Jack can help with this. Or, next time around, get something the next size up and include with it a strip or two of the Cotton Sizing! Always better to go the next size up and "size it in," than try to get something smaller to fit.


We can do special orders or custom hats. Customizing includes specific crown shapes, brim lengths, hat bands, finishes, colors, etc. Call 800-622-1911 for prices and options.


Shipments are usually made via United Parcel Service. If for any reason we are unable to ship immediately, we will notify you. Items ordered together are not necessarily shipped together. Standard delivery time is 5-8 business days. Orders are usually processed within 48 hours.
All orders shipped to Alaska, Hawaii or Puerto Rico will be shipped via UPS and you will be appropriately charged. For all orders shipped to foreign countries please call customer service for pricing and details. Customers with orders shipping internationally are responsible for all duties and taxes.


For more information on how to use Shop Pay Installments, click here

Size Chart

Using a tape measure, measure the widest part of your head (just above the ears and eyebrows) to the nearest 1/8th of an inch.

If you have not purchased a new hat recently, please remeasure your head, as sizes may change depending on hair style, weight loss/gain, and age.

Please also keep in mind that hat sizes vary depending on the manufacturer, so if you are unsure of which size to order, please contact us on and we’ll be happy to advise.

If you are in between hat sizes, try this cotton sizing to make adjustments at home.

For more information on stretching a hat, click here


size guide