Frequently Asked Questions


WHAT IS A FEDORA?

The homburg was the first hat to be called a fedora because of a Parisian drama by Victorien Sardow in 1882 named Fedora in which the leading actress Sarah Bernhardt wore a homburg on stage. Today the term "fedora" is associated with felt dress hats.


CAN I WEAR MY HAT IN THE RAIN?

Outside of a few rain hats most hats are water repellent NOT waterproof. A light rain shower, drizzle, even a little snow will not destroy most felt hats. Heavy rain and thunderstorms are not good for felt hats. Straw hats (made of natural fibers) should NEVER be worn in the rain. A straw hat will not maintain it's shape in wet weather. If you do get caught without an umbrella, once you get indoors always snap your brim up. Next, try to find somewhere to hang your hat so that the sides of the brim are not touching anything. Hat/coat racks always work, even the backs of chairs. Let all hats and caps dry naturally away from heat. If a hat should fall victim to mother nature don't throw it away. You can always bring it to one of our locations and we'll see if we can fix it.



HOW DO I TAKE CARE OF MY HATS?

We find the best way to store a hat is in a hat box away from any heat source. You can line the bottom of the box with odorless cedar chips to prevent moth holes in felt hats. Try not to grab your hat at the pinches, instead put your hat on and take it off by grabbing both sides of the brim. We sell hat brushes that you can use to occasionally clean your felt hats. In most cases we can refurbish your hats (i.e., steaming, shaping, band changes, etc.) at any of our locations.


HOW DO I KNOW MY HAT SIZE?

You can find out your hat size by taking a cloth tape measure and wrapping around your head right above your eyebrows and right above the tops of your ears. For with sizing and conversions please see our Size Chart. Please call us with any further questions you might have.



DO YOU DO SPECIAL ORDERS?

We can do special orders or custom hats. Customizing includes specific crown shapes, brim lengths, hat bands, finishes, colors, etc. Call 800-622-1911or 212-260-0408 for prices and options.


SHIPPING FAQS

Shipments are made via United Parcel Service. If for any reason we are unable to ship immediately, we will notify you. Items ordered together are not necessarily shipped together. Standard delivery time is 5-8 business days. Orders are usually processed within 48 hours.
All orders shipped to Alaska, Hawaii or Puerto Rico will be shipped via UPS. 2nd day air service and you will be appropriately charged. For all orders shipped to foreign countries please call customer service for pricing and details. Customers with orders shipping internationally are responsible for all duties and taxes.