If you are not satisfied with any purchase by mail from our catalog or website please return it within 6 months of the original order date, we will refund the purchase price or exchange it, whichever you prefer. Refunds are processed back to the original method of payment. Credit card refunds will be reflected on your billing statement within 1-2 billing periods. A return received after 6 months qualifies for merchandise credit or exchange only. We can only accept returns and exchanges on unworn merchandise. Sales on all customized items (shaped brims, changed bands, initialized items, etc.) and special orders are final.